Terms & Conditions

Acceptance of Terms

By creating a kerkiya account, making a deposit, or using any part of the kerkiya platform, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part, please do not register or continue using the service.

These terms form a legally binding agreement between you and kerkiya. They work alongside our Privacy Policy and Responsible Gambling policy, both of which are incorporated here by reference.

Who Can Register

You may open a kerkiya account only if all of the following apply to you:

• You are at least 18 years old.
• You are accessing the platform from a jurisdiction where online gambling is not explicitly prohibited for you personally.
• You are registering for yourself, not on behalf of another person.
• You have not previously had a kerkiya account closed for a rule violation.

kerkiya may request age verification at any time. Accounts found to belong to players under 18 will be closed immediately and any winnings forfeited.

Account Rules

One account per person

Each player may hold only one active kerkiya account. Duplicate accounts — whether registered under a different name, phone number, or payment method — will be merged or closed. Bonuses claimed across duplicate accounts will be cancelled.

Accurate information

Your name, date of birth, and phone number must match your National ID Card (NID) or other accepted identity document. You must keep your contact details up to date. Providing false information is grounds for immediate account closure.

Account security

Keep your password private. kerkiya will never ask for your password by email or chat. If you suspect unauthorised access, change your password immediately and contact our support team at [email protected].

Deposits & Payments

kerkiya accepts deposits via bKash, Nagad, Rocket, Upay, and Bank Transfer. The minimum deposit is ৳500. Funds typically appear in your account within 5 minutes of a confirmed transfer.

• Only deposit from payment accounts registered in your own name.
• Third-party deposits (another person's bKash or Nagad) are not accepted and will be returned, minus any transfer fees.
• kerkiya does not charge a deposit fee, but your payment provider may apply its own charges.
• Deposits are for gambling purposes only. kerkiya is not a money-transfer or savings service.

Withdrawals & KYC

The minimum withdrawal amount is ৳1,000. The maximum per day is ৳180,000 (higher limits apply to VIP 2, VIP 3, and VIP 4 members). Standard withdrawals process within 35 minutes; your first-ever withdrawal may take up to 6 hours while identity checks complete.

KYC verification

Before your first withdrawal, kerkiya requires Know Your Customer (KYC) verification. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

KYC review takes up to 12 hours. Submit clear photos of both sides of your document. Blurry or cropped images will be rejected and re-review will restart the clock. Withdrawals cannot be processed until KYC is approved.

Withdrawal method

Withdrawals are sent to the same payment method used for your most recent deposit. kerkiya does not send funds to third-party accounts.

Bonus Rules

All bonuses offered by kerkiya — including the welcome bonus, daily reload, and cashback — are subject to the following general conditions.

Welcome bonus

New players receive a 210% match bonus on their first deposit, up to a maximum of ৳30,000. The combined deposit and bonus amount must be wagered 13 times before any withdrawal is requested. The bonus expires 7 days after it is credited.

General bonus conditions

• Only one welcome bonus per player, household, device, or IP address.
• Bonuses cannot be transferred, exchanged for cash, or withdrawn before wagering requirements are met.
• The 16% daily reload bonus applies to qualifying deposits only. Check the promotions page for current qualifying criteria.
• The 1.7% daily cashback is calculated on net losses from the previous day and credited automatically.
• Attempting to exploit bonuses through arbitrage, bot play, or collusion will result in bonus cancellation and possible account suspension.

Game Fair Play

All games on kerkiya use certified Random Number Generators (RNG) provided by licensed suppliers including Pragmatic Play, PG Soft, Ezugi, Red Tiger, and CQ9. Published RTP figures are theoretical long-run averages and do not guarantee returns in any single session.

Live casino games are streamed in real time from certified studios. kerkiya does not alter game outcomes. Any suspected software malfunction must be reported to support immediately; bets placed during a confirmed malfunction may be voided.

Prohibited Actions

The following actions are strictly forbidden on the kerkiya platform:

• Using automated scripts, bots, or any software that mimics human play.
• Colluding with other players to influence game results.
• Opening multiple accounts to claim bonuses more than once.
• Using stolen, shared, or unverified payment methods.
• Attempting to launder money through deposits and withdrawals.
• Sharing account credentials with any third party.
• Reverse-engineering or tampering with any kerkiya software or API.

Violations may result in account suspension, forfeiture of funds, and referral to relevant authorities where required by law.

Account Suspension & Closure

kerkiya may suspend or permanently close an account if:

• A rule violation listed above is confirmed.
• Fraudulent or suspicious transaction patterns are detected.
• You request self-exclusion through our responsible gambling tools.
• Regulatory or legal requirements demand it.

If your account is closed due to a rule violation, kerkiya reserves the right to withhold the balance pending investigation. If the balance is legitimate, it will be returned to your verified payment method within 10 business days after the investigation concludes.

You may voluntarily close your account at any time by contacting [email protected]. Pending wagers at the time of closure will be settled according to normal rules.

Liability & Disputes

kerkiya is not liable for losses arising from internet connectivity issues on your end, power outages, or circumstances outside our reasonable control. We are also not liable for losses resulting from your voluntary decision to gamble.

Dispute process

If you believe a game outcome, withdrawal, or bonus calculation was incorrect, follow these steps:

1. Contact Live Chat within 7 days of the event and provide your account ID and the relevant transaction or round ID.
2. If Live Chat cannot resolve the matter, email [email protected] with the same details. We respond within 48 hours.
3. Disputes older than 30 days will not be accepted.

kerkiya's decision on game outcomes is final where the game log confirms the result. Disputes about bonus eligibility will be reviewed against the recorded terms at the time of the offer.

Playing Within Your Limits

kerkiya provides tools to help you stay in control. Through your account settings, you can set daily, weekly, or monthly deposit limits, take a cooling-off break, or apply a self-exclusion. These tools take effect immediately once set.

If you feel that gambling is affecting your finances or wellbeing, contact our 24/7 support team or visit our Responsible Gambling page. kerkiya is committed to keeping gambling safe and within personal limits for all Bangladesh players.

18+ only. Do not gamble with money you cannot afford to lose.

Changes to These Terms

kerkiya may update these Terms & Conditions at any time. When we make material changes, we will post a notice on the site and update the "Last updated" date at the top of this page. Continued use of the platform after a change is published constitutes acceptance of the revised terms.

It is your responsibility to check this page periodically. If a change is unacceptable to you, you may close your account before the change takes effect.

How to Reach Us

For questions about these terms, your account, or any transaction, you can reach the kerkiya support team:

• Live Chat: available 24/7 from any page on kerkiya
• Email: [email protected]

Response times: Live Chat replies within minutes; email within 48 hours during peak periods.