kerkiya FAQ

Go to kerkiya Register and fill in your name, mobile number, and a password. You will receive an OTP on your registered number to verify the account. The whole process takes under two minutes. You must be 18 or older and located in Bangladesh to register.

No. kerkiya allows one account per person, per mobile number, and per device. Duplicate accounts are suspended, and any pending balance may be forfeited. If you have lost access to your original account, contact support at [email protected] rather than creating a new one.

You need one of the following: National ID Card (NID), Passport, or Driving Licence. Upload a clear photo — both sides for the NID — through your account dashboard. kerkiya reviews documents within 12 hours. You must complete KYC before making your first withdrawal.

kerkiya accepts bKash, Nagad, Rocket, Upay, and Bank Transfer. All five methods work for both deposits and withdrawals. Mobile wallet options (bKash, Nagad) are the fastest — funds arrive within 5 minutes of sending.

The minimum deposit at kerkiya is ৳500. There is no maximum deposit limit stated at the platform level, though your bKash or bank may have its own daily cap. For the Welcome Bonus to activate, your first deposit must be at least ৳500.

Deposits via bKash, Nagad, Rocket, and Upay are credited within 5 minutes. Bank Transfer may take slightly longer depending on your bank's processing schedule. If a deposit is not reflected after 15 minutes, contact Live Chat with your transaction reference number.

Go to your account dashboard, select "Withdraw," choose your preferred method (bKash, Nagad, Rocket, Upay, or Bank Transfer), and enter the amount. The minimum withdrawal is ৳1,000 and the daily maximum is ৳1,80,000. KYC must be verified before your first withdrawal is processed.

Standard withdrawals at kerkiya are processed within 35 minutes. Your first-ever withdrawal may take up to 6 hours while the compliance team performs a one-time account review. Subsequent withdrawals follow the standard 35-minute window.

New players who make a first deposit of at least ৳500 receive a 210% match bonus, up to a maximum of ৳30,000. For example, depositing ৳5,000 gives you ৳10,500 in bonus funds. The bonus is credited automatically — no code needed.

The bonus amount must be wagered 13 times before it can be withdrawn. For example, if you receive ৳10,500 in bonus funds, you need to place ৳1,36,500 in qualifying bets. The wagering window is 7 days from the date the bonus is credited. Slots, card games, and fishing games all count toward wagering progress.

Yes. After your welcome offer, you can claim a 16% Daily Reload Bonus on subsequent deposits. There is also a daily cashback of 1.7% on net losses, credited each morning. VIP members from tier 2 upward receive a higher cashback rate. See the Bonus & VIP page for full tier details.

kerkiya's lobby currently carries titles from Pragmatic Play, PG Soft, Ezugi, CQ9, and Red Tiger — plus several additional studios integrated through its platform aggregator. The full catalogue spans over 2,700 games including slots, live tables, Teen Patti, fishing games, and lottery-style titles.

RTPs are listed on each game's detail card inside the kerkiya Casino lobby. As a reference, popular titles include Ultra Treasure at 97.8%, Super Wheel at 97.8%, and Teen Patti 20-20 at 97.3%. RTPs are set by the game provider and cannot be altered by kerkiya.

Yes. The kerkiya app (version 2.6.12) is available as a free APK download from the app page. The file is 28 MB and requires Android 8.0 or higher. Because it is not distributed via the Play Store, you will need to enable "Install from unknown sources" in your Android settings before installing.

Yes. kerkiya's website is fully responsive and works on Chrome, Firefox, and Samsung Internet on Android, as well as Safari on iOS. All features — deposits, withdrawals, bonuses, and live tables — are available through the mobile browser without any download required.

Live Chat is available 24 hours a day, 7 days a week inside your account dashboard. For less urgent matters, email [email protected]. Email responses typically arrive within a few hours. For payment issues, always include your transaction ID and the time of the transaction.