Our Commitment
kerkiya operates on a simple belief: gaming should be entertaining, not a source of financial or personal harm. We build practical tools into the platform so every Bangladesh player can set boundaries that match their own situation — before a problem ever starts.
Responsible gaming is not an afterthought at kerkiya. Every account comes with deposit limits, session reminders and a self-exclusion option that works the same day you request it. Our 24/7 support team is trained to handle gaming concern requests with discretion and without judgment.
Age Verification – 18+ Rule
You must be at least 18 years old to register and play on kerkiya. This is a firm requirement, not a guideline. During KYC verification — which is required before your first withdrawal — kerkiya checks your age against a government-issued document:
- National ID Card (NID)
- Passport
- Driving Licence
If kerkiya discovers that an account holder is under 18, the account is closed immediately, all winnings are forfeited and any deposits are returned to the original payment method. KYC documents are reviewed within 12 hours of submission.
- Document review: within 12 hours
- First-time withdrawal hold: up to 6 hours after KYC approval
- Required documents: NID, Passport or Driving Licence
Patterns Worth Noticing
Most people gamble for fun and stop when they choose. For some, the pattern shifts. The following signs can indicate that gambling is becoming a problem rather than a pastime.
- Chasing losses — depositing more after a losing session to "win it back"
- Gambling with money earmarked for rent, groceries or bills
- Hiding how much time or money you spend on gaming
- Feeling irritable or restless when you try to stop
- Borrowing money or selling items to fund deposits
- Neglecting work, study or family commitments because of gaming sessions
- Gambling to escape stress, anxiety or low mood rather than for enjoyment
Recognising one or two of these signs early is the best time to use the tools described below. You do not need to reach a crisis point before asking for help.
Self-Assessment Checklist
Answer these questions honestly. If you answer "yes" to three or more, consider using kerkiya's control tools or reaching out to a support service.
- Have you spent more than you planned in the last 30 days?
- Have you deposited again shortly after losing a session?
- Have you felt anxious about how much you have spent?
- Has gaming affected your sleep, work or relationships in the past month?
- Have you tried to stop or cut back but found it difficult?
- Have you used bKash or Nagad funds that were meant for essential expenses?
- Have you lied to someone close to you about your gaming activity?
This checklist is not a clinical diagnosis. It is a prompt to take action. kerkiya's support team at [email protected] can help you activate limits or exclusions the same day.
Player Control Tools
Every kerkiya account has access to the following tools. You can activate or adjust them through Account Settings or by contacting live chat.
Deposit Limits
Set a daily, weekly or monthly cap on how much you can deposit via bKash, Nagad, Rocket, Upay or bank transfer. The minimum deposit at kerkiya is ৳500. A limit you set takes effect immediately. Raising a limit requires a 48-hour cooling period before it activates — lowering a limit is instant.
Session Time Reminders
Set a reminder that pops up after a chosen number of minutes. The reminder does not force you to stop, but it breaks the automatic flow of a long session. Available in 30-minute increments.
Cooling-Off Period
Take a break from kerkiya for 24 hours, 7 days or 30 days. During a cooling-off period your account is locked for deposits and gameplay. You can still log in to check your balance or submit a withdrawal. The period cannot be shortened once it begins.
Reality Check Display
An on-screen summary of your current session — time played and net result — shown at intervals you choose. Seeing the actual number often cuts through the heat of the moment more effectively than any external reminder.
Deposit & Withdrawal Limits at a Glance
| Transaction type | Minimum | Maximum (daily) | Typical processing time |
|---|---|---|---|
| Deposit (bKash / Nagad / Rocket / Upay) | ৳500 | No hard platform cap | ~5 minutes |
| Deposit (Bank Transfer) | ৳500 | No hard platform cap | ~5 minutes |
| Withdrawal | ৳1,000 | ৳180,000 | ~35 minutes |
Player-set deposit limits always override the platform maximum. You can set a limit below any of these figures.
Self-Exclusion Process
Self-exclusion is a stronger step than a cooling-off period. It closes your kerkiya account for a minimum of 6 months. During self-exclusion:
- Your account is deactivated and you cannot log in
- Promotional emails and push notifications stop immediately
- Any available balance is returned to your registered payment method
- You cannot create a new kerkiya account using the same NID or phone number
How to Request Self-Exclusion
- Contact kerkiya live chat (available 24/7) or email [email protected]
- State clearly that you want self-exclusion and your preferred duration (6 months, 1 year or permanent)
- Provide your registered phone number or email for account verification
- The team confirms deactivation — the account is locked within 1 hour of your request
Permanent self-exclusion cannot be reversed. If you are certain you want to stop playing on kerkiya indefinitely, choose this option. No re-registration is possible under the same identity.
External Help & Support Contacts
kerkiya encourages players to reach out to independent support services when they feel they need guidance beyond what a gaming platform can provide. The following organisations offer confidential help:
- Gamblers Anonymous — global peer support network at gamblersanonymous.org
- GamCare — free counselling and self-help tools at gamcare.org.uk
- BeGambleAware — information, advice and support at begambleaware.org
- Kaan Pete Roi (Bangladesh) — emotional support helpline operating in Bangladesh
These services are independent of kerkiya. Conversations with them are confidential and free of charge.
Protecting Minors
If you share a device at home — common on shared Android phones in many Bangladesh households — please take steps to prevent anyone under 18 from accessing your kerkiya account.
Practical Steps
- Log out of kerkiya after every session, especially on a shared phone
- Do not save your password in a browser used by children
- Use Android's built-in parental controls or a third-party app to block gambling sites for child profiles
- Keep your kerkiya App (v2.6.12) in a folder not visible on the home screen if minors use the same device
Third-party filtering tools such as Net Nanny or Qustodio can block gambling-related content across all apps and browsers on a device. kerkiya strongly recommends them for households with children.
Contact kerkiya About a Gaming Concern
Our support team handles responsible gaming requests as a priority. If you want to set a limit, start a cooling-off period or begin self-exclusion, any of these channels will get you to the right team member straight away:
When you contact us, state your registered phone number or email and the specific tool you want to activate. The team will confirm activation by reply or in the chat window. All responsible gaming requests are logged and treated with strict confidentiality.